Sales Terms

Website Orders

  • Items may be ordered as shown on our website.  
  • We strive to replicate the items using the original components, but the exact components may not always be available from our suppliers due to the nature of the design business.  
  • We will notify you if any substitutions are necessary and will proceed only with your approval.  
  • Designs containing natural products such as Ghostwood, Manzanita, etc., will always be unique due to the nature of natural products and the designs will be one of a kind.

Custom Orders

  • 50% non-refundable deposit is required with purchase order before any supplies are ordered or work begins – any applicable sales tax must be paid at time of deposit
  • Invoice balance due prior to shipping, delivery or pick up
  • Custom orders, due within 2 weeks of purchase order, are payable in full at time of purchase order. Availability to ship within 2 weeks will depend on availability of components for the specific order.
  • Orders due within 1 week (if merchandise is available) will incur a rush charge plus any applicable overnight shipping charges to receive supplies to complete the order
  • Original quote includes a one-time design and production fee. Any revisions once production has begun may incur additional fees.
  • Lead time for custom orders is approximately 4-6 weeks pending merchandise availability and LDF production schedule
  • All damages must be reported to LDF Silk upon receipt of shipment in order to file a freight claim. Any evident damages to shipping boxes must be noted on BOL upon receipt and signed by the driver.
  • All sales are final once materials are ordered or work begins
  • Packing and shipping costs are additional.
  • Cash, check, MC, Visa and American Express accepted

Off Floor Sales

  • Items sold off the showroom floor are payable upon receipt
  • All sales are final
  • Showroom items are available for a 3 day approval prior to purchase by pick up only.