We strive to replicate the items using the original components, but the exact components may not always be available from our suppliers due to the nature of the design business.
We will notify you if any substitutions are necessary and will proceed only with your approval.
Designs containing natural products such as Ghostwood, Manzanita, etc., will always be unique due to the nature of natural products and the designs will be one of a kind.
Custom Orders
50% non-refundable deposit is required with purchase order before any supplies are ordered or work begins – any applicable sales tax must be paid at time of deposit
Invoice balance due prior to shipping, delivery or pick up
Custom orders, due within 2 weeks of purchase order, are payable in full at time of purchase order. Availability to ship within 2 weeks will depend on availability of components for the specific order.
Orders due within 1 week (if merchandise is available) will incur a rush charge plus any applicable overnight shipping charges to receive supplies to complete the order
Original quote includes a one-time design and production fee. Any revisions once production has begun may incur additional fees.
Lead time for custom orders is approximately 4-6 weeks pending merchandise availability and LDF production schedule
All damages must be reported to LDF Silk upon receipt of shipment in order to file a freight claim. Any evident damages to shipping boxes must be noted on BOL upon receipt and signed by the driver.
All sales are final once materials are ordered or work begins
Packing and shipping costs are additional.
Cash, check, MC, Visa and American Express accepted
Off Floor Sales
Items sold off the showroom floor are payable upon receipt
All sales are final
Showroom items are available for a 3 day approval prior to purchase by pick up only.
