FAQ

Frequent Questions

WHAT ARE YOUR HOURS OF OPERATION?

Showroom Hours:

Monday - Friday

9:00am - 5:00pm

Closed Saturdays and Sundays

We are closed most major USA holidays.

Where is your Showroom located?

1107 Slocum St,
Dallas Tx, 75207

Do I need to make an appointment to visit your showroom?

Appointments are encouraged but not required. By making an appointment we can be sure to dedicate one of our Design Specialists to assist you. Walk-ins are welcome.

Do you offer Trade Discounts?

Absolutely! You can apply for our Trade Program at our showroom or here 

Do you sell to the public?

We sure do! Retail customers are welcome to visit our showroom and purchase off the floor. At this time we do not provide custom orders without a professional Designer.

Do You Do Installs?

Yes we do! Also, the majority of our products can be installed by designers or a GC (for organic wall art or suspended items)

Do you have a rental program?

Yes. You may rent any items from our showroom floor in 3 day increments and are responsible for the all transportation of items.  

Do you Do Christmas Designs?

Yes we do! All holiday orders must be submitted by July 1st of that year. We require a minimum order of $50k (designer cost).

Orders

Do You make custom orders?

Absolutely! Custom orders are our specialty. Visit our Custom Design page for more information.

Can I try Before I buy?

We currently offer a take and try Approval Program for already made showroom floor items only.

Items may only be kept for 3 days with a valid credit card on file. If you decide to keep your items after the trial period your credit card on file will be charged in full and considered a final sale.

This service is not offered for online transactions.

Do you Offer Rush Orders?

We offer a 2 week expedited service if all products are in stock and production schedule allows. Please contact us for more information.

What are your lead times?

If an item is currently in stock and "ready to ship" it takes 1-3 business days plus ship time.

If an item is "made-to-order" or "custom", it takes about 4-6 weeks from date of paid deposit.

Can I purchase product off your showroom floor?

Yes you sure can! Come and visit us, we have new designs daily!

How do I cancel my order?

If you need to cancel or make changes to your order contact us within 24 hours of placing your order.

Please note: once production on your order has started orders may not be cancelled.

Products

Do you provide Samples of products?

For certain Designer projects, we may be able to provide small samples. Please contact us for further details.

How do you clean & Care for your products?

Most our products can be cleaned with a feather duster or wiped clean with Silk N Splendor. For more detailed information visit here

Do you sell outdoor uv products?

Yes we do! Click here or contact our sales team for more information

Do you sell Inherently fire retardant product?

Yes we do!

Do you sell products that are both UV & IFR?

Yes we do! Click here or contact our sales team for more information

What is your product warranty?

You can find Warranty information here

Shipping & Returns

What is your return policy?

Due to the nature of how are products are made we are not able to accept returns.

We send images of completed products to you prior to packing for approval (made-to-order & custom).

Help! My products got damaged during shipping!

While we do our best to pack our products safety accidents do happen. All orders need to be inspected and we must be notified of damages within 24 hours of delivery. We will assist you with a replacement.  

Where do you ship From?

We ship from our warehouse located in Dallas, Texas, USA

Do you ship internationally?

We do! You will be required to use your own freight order and are responsible for all customs fees.

do you deliver?

We use a 3rd party white glove service for local deliveries.

STILL HAVE ANY QUESTIONS?

972.699.3757

  hello@ldfsilk.com