FAQ

Showroom Hours:

Monday - Thursday 9:00am - 5:00pm

Friday 9:00am - 3:00 pm

Closed Saturdays and Sundays

We are closed most major USA holidays.

1107 Slocum St.

Dallas Tx, 75207

While appointments are encouraged, they are not required. Scheduling an appointment ensures that one of our Design Specialists can dedicate their time to assist you. Walk-ins are always welcome.

Absolutely! You can apply for our Trade Program at our showroom or here 

We sure do! Retail customers are welcome to visit our showroom and purchase off the floor. At this time we do not provide custom orders without a professional Designer.

We offer installation services for our planter inserts or trees going into your on-site planters. Contact us for an installation quote.

The majority of our products can be installed by designers or a GC.

Yes we do! Shop our selection here Outdoor Plants.

There is no warranty or guarantee regarding the durability of these products when subjected to prolonged exposure to the elements such as sunlight, wind, rain, snow, hail or saltwater.

Absolutely! Custom orders are our specialty and are available for trade customers. Visit our Custom Design page for more information.

We currently offer a take and try Approval Program to the trade only for most showroom items.

Items may only be kept for 3 days with credit card pre-authorization. If you decide to keep your items after the trial period your, credit card on file will be charged in full and considered a final sale.

This service is not offered for online transactions.

We offer a 3 week expedited production service if all products are in stock and production schedule allows. Large orders will have to be evaluated to see if they can be expedited. A rush fee will be charged. Please contact us for more information.

In stock and "ready to ship" products take 1-3 business days to ship plus transit time.

Custom or made-to-order products currently take 4-6 weeks from the date of payment to completion, plus additional transit time.

Yes you sure can! Come by the showroom or shop our Ready to Ship items here!

If you need to cancel or make changes to your order contact us within 24 hours of placing your order.

Please note: once production on your order has started orders may not be cancelled.

For certain Designer projects, we may be able to provide small samples. Please contact us for further details.

Most our products can be cleaned with a feather duster or wiped clean with Silk N Splendor. For more detailed information visit here

Yes we do! Contact our sales team for more information

Yes we do!

Yes we do! Contact our sales team for more information

You can find Warranty information here

Because our products are made to order, we are unable to accept returns.

For custom orders, we will send images of completed products to you prior to packing.

While we do our best to pack our products safely, shipping damage can happen. All orders need to be inspected and we must be notified of damages within 24 hours of delivery. We will assist you with a replacement.  

We ship from our warehouse located in Dallas, Texas, USA

We do! You will be required to use your own freight order and are responsible for all customs fees.

We use a 3rd party white glove service for local deliveries.