Magento Commerce

your unique vision + our fresh design + endless customization = one smashingly successful project!

Customer Service & Terms

Shipping & Delivery

  • Please inspect all shipments upon receipt for any damages.  If there is ANY visible box or pallet damage, items must be unboxed and inspected before the driver leaves.  All box and product damages must be noted on the BOL and images taken for claim processing.

    All shipments must be unboxed and inspected and any concealed damage reported within 48 hours of receipt.  You must submit clear photos with your claim and retain all original packaging to assist in the claims process.

     **Failure to do so will result in any shipping damage costs including product return and replacement to be at receiver’s expense**

     Call 972-699-3757 with any questions and to report damages.

 Website Orders

  • Items may be ordered as shown on our website.  We strive to replicate the items using the original components, but the exact components may not always be available from our suppliers due to the nature of the design business.   We will notify you if any substitutions are necessary and will proceed only with your approval.   Designs containing natural products such as Ghostwood, Manzanita, etc., will always be unique due to the nature of natural products and the designs will be one of a kind.

Custom Orders

  • 50% non-refundable deposit is required with purchase order before any supplies are ordered or work begins – any applicable sales tax must be paid at time of deposit
  • Invoice balance due prior to shipping, delivery or pick up
  • Custom orders, due within 2 weeks of purchase order, are payable in full at time of purchase order.  Availability to ship within 2 weeks will depend on availability of components for the specific order.
  • Original quote includes a one-time design and production fee.  Any revisions once production has begun may incur additional fees.
  • Orders due within 1 week (if merchandise is available) will incur a rush charge plus any applicable overnight shipping charges to receive supplies to complete the order
  • Lead time for custom orders is approximately 3-4 weeks pending merchandise availability and LDF production schedule
  • All damages must be reported to LDF Silk upon receipt of shipment in order to file a freight claim.   Any evident damages to shipping boxes must be noted on BOL upon receipt and signed by the driver.
  • All sales are final once materials are ordered or work begins
  • Packing and shipping costs are additional.
  • Cash, check, MC, Visa and American Express accepted

Off the Floor Sales

  • Items sold off the showroom floor are payable upon receipt
  • All sales are final
  • Showroom items are available for a 3 day approval prior to purchase by pick up only

Pricing, Discounts and Payment

  • Our website pricing is listed at RETAIL.  A trade discount is available.  Please contact us to see if you qualify.
  • We accept Visa, MC, AMEX and Check